What you can expect from HSC

Thank you Message

We are pleased that you have selected Hibiscus Sparkle Clean as your house and business cleaning company. We can assure you that Hibiscus Sparkle Clean will always strive to provide you with the best cleaning service possible. We will be there when we promise.  

Policies 1

Our Guarantee 

If there is any reason that you are not 100% satisfied with our service, contact us within 24 hours and we will make every effort to correct the problem. There are no refunds on work that has been completed. All sales are final. 

Privacy Policy 

At Hibiscus Sparkle Clean we work hard to protect the privacy of our customers. Our onsite registration form requires disclosure information such as name, address, e-mail and telephone number. This information is used to respond to your request or notify you about important changes to our service only. We do not sell or trade any of this information to outside organizations. 

Payment policy 

Payment is due at the completion of each cleaning service. We accept the following methods of payment: cash, check.Hibiscus Sparkle Clean reserves the right to refuse service when a check is not present and an outstanding balance is due. 

Note: There is a $25 charge for payments received more than 21 days after the date of service. $35 Return Check Fee will apply to all returned checks. 

Rescheduling 

Our schedule is organized to minimize down time for our cleaning team. Last minute cancellations cause holes in cleaners’ daily schedule. This unnecessary expense should not be placed on us or other customers.

 If for any reason you elect to make any changes to your scheduled cleaning date, please give us some time to make changes. 

We will be happy to reschedule your cleaning; however, we do require a 48-hour rescheduling notice. There is no charge for rescheduling with 48-hour notice on business days (M-F, 8:30 am to 6:30 pm). However, we charge a $50 fee for rescheduling with less than 48-hour notice. Monday clients must reschedule by close of business on the preceding Thursday.  

Clutter

The cleaning will be for more satisfactory if the team does not have a great deal of clutter  with which to contend. Desks that have a large amount of paperwork for instance will not be cleaned. please pick up clothes, toys, and paperwork before each cleaning so we can do our job. 

Tips

Tips are appreciated by your cleaning team bot not required. A recommended tip is 10-15% of your  total cleaning fee. Tips can be left as cash for cleaning team or added into the check.

Policies 2

  Additional charges 

For recurring service, an additional fee may be charged to your account if we exceed the time generally allotted to cleaning your home (for example, your home may need extra cleaning after such events as parties and construction work or as the result of extended intervals between cleanings). 

Office hours 

Monday through Friday from 8:30 am – 4:00 pm 

Cleaning hours Monday through Friday from 7:30 am – 6:30 pm
Saturday service is limited and available upon request. 

Holidays and office closings 

Our office is closed and there will be no cleanings scheduled on the following holidays:  

  • New      Year’s Day
  • Memorial      Day
  • Independence      Day
  • Labor      Day
  • Thanksgiving      Day
  • Christmas      Day

If your cleaning day falls on any of those holidays we will contact you in advance to reschedule it. 

Note: Hibiscus Sparkle Clean works on many federal holidays. You can expect our arrival if your cleaning date falls on a holiday not listed above. 

Estimated arrival time 

Only 7:30 am appointments are guaranteed to be on time.  For later appointments please allow us a window of arrival of 1 to 2-hours. 

Entry to your home or office 

For recurring cleaning service, the most convenient way to let our cleaning team into your home or office would be to entrust us with your key, garage code, etc. or be able to obtain a key from your building’s reception desk. Please remember to inform us about any changes to security alarm codes, lock-boxes, garage codes, etc. Hibiscus Sparkle Clean will not be responsible for triggering security alarm due to a lack of correct code. If you prefer to be present during the cleaning, please remember that we reserve a 1 to 2-hour window of arrival.  

Policies 3

  Pets 

As much as we love animals we have to think about safety first. Our cleaning team will do a better job if they are not being distracted. Please help them by locking away any pets for the duration of the cleaning. 

Hibiscus Sparkle Clean reserves the right to refuse cleaning service on the scheduled date if an animal in the home is considered dangerous. Pets left inside the home on the scheduled service date will be protected to the best of our ability. Hibiscus Sparkle Clean will not be held responsible for the behavior of the pet(s) while the service is being performed. We don’t clean after pets “accidents” in the house. We do not change litter boxes. If you have an indoor animal only, please let us know. 

Customer Obligations 

Please provide our cleaning team with safe working access to your home and safe working condition, access to utilities such as electricity, hot and cold water. Inform our team leader if there are any defective windows, doors, shelving, cabinets, mirrors which may fall upon contact. Also please remove any fragile, valuable items together with cash, jewelry, works of art and items of sentimental value. 

Damages or Breakage 

Hibiscus Sparkle Clean guarantees the work for 24 hours. Any deficiencies and damages must be reported within this time period. Otherwise, the necessary correction will be made on the next scheduled appointment. We don’t take responsibility for “traps” such as, pictures/mirrors/shelves/blinds not secured properly. These are just accidents waiting to happen!! We request that you tell us and remove any decorative items valued over $250. We will pay maximum of $250 toward replacement or repair per incident. We must be notified within 24 hours of any damage and must have the opportunity to inspect and verify the value of any damaged item. 

Security
Our employees screened with a background check and supervised. They must have verifiable personal references and verifiable work history and also meet our standards and qualifications. Customer keys are marked with random numbers and provided only for the day of cleaning to team leader who cleans your home. All keys are stored in a locked box at our office. All our cleaning team are bonded and insured to protect you against loss or damage.  

  Termination of Service: 

If for some reason you wish to terminate your service, whether short term or permanently; we request a 2 week notice. 

The following services are not currently offered: 

Deep stain removal, Infestation, Mold removal, Insect removal. 

We appreciate your understanding of how important good communication is to us. What sets us apart from other cleaning companies is our level of commitment to you, our flexible scheduling and ability to work with your requests. In the unlikely event that you are not satisfied with your cleaning, please notify us within 24 hours. Arrangements will then be made to rectify your concerns. Without your prompt feedback, we can only believe the job was completed to your complete satisfaction. 

Thank you for choosing Hibiscus Sparkle Clean for your commercial and residential cleaning services!