FAQs

Questions and Answers

 

Why do you provide free in-home house cleaning consultation?  

Our professional cleaning consultants offer free in-home or on-site consultations to ensure our service delivery standards meet your needs and expectations. We understand that every household and business is unique.  

Do you guarantee your services? 

 Absolutely! If you are not satisfied, we are not satisfied. It's that simple. If you ever encounter a problem or have any questions, our service representatives are just a phone call away. As soon as we have spoken to you, and assessed the situation, we will send a cleaning team to you, to correct the problem immediately.  

Who do I call if there is a problem?  

If you have a question or a problem while the cleaning team is on site, simply speak with the team leader or call the office. 

 What kind of services do you offer?  

Hibiscus Sparkle Clean offers full-service maintenance programs and special 'one-time' services both for residential and commercial customers. We also offer detailed move-in and move-out cleaning services.   

Can I trust Hibiscus Sparkle Clean Cleaning’s employees?  

Hibiscus Sparkle Clean is a leader in residential home cleaning services. We have provided quality, reliable cleaning services, and regularly supervised.  If we cannot trust someone to clean our own home or office, we will not send them to clean yours... 

Is your business fully licensed, bonded and insured?  

Absolutely! Our goal is to provide the highest level of worry-free service to each and every customer. Hibiscus Sparkle Clean is fully licensed to operate in the state of New York, and all of our employees are fully bonded and insured. Moreover, we carry liability insurance to protect you against any accidental damage to your home or property. In the event that something is damaged or broken, we ask that you inform us immediately, so we can take care of the problem.   

Do you have a problem with pets?  

We love animals and understand that pets are important members of your family. However, your pets may not be comfortable with our cleaning team—or the vacuum cleaner—initially. This is why we will discuss what arrangements are best for you and your family, before we carry out a cleaning service.     

Do you bring cleaning supplies and equipment?   

Our teams of cleaning service professionals will arrive with all the supplies and equipment needed to make your home sparkling clean and fresh, from top to bottom. And because Hibiscus Sparkle Clean is “go-green” non-toxic products, you can be assured of a deep and thorough clean that is also safe for your family, pets and the wider environment.  

Will I get the same team each time?  

We do everything possible to meet your specific preferences, even changing or rotating individual cleaning team to ensure you get the perfect team for your cleaning needs. Although people in every business sometimes get sick or go on vacation, our goal is to ensure that you always feel comfortable and completely satisfied with our cleaning services. 

 Do I have to be at home? 

 That is completely up to you. Our goal is to meet your cleaning requirements in the most stress-free way possible. If you decide that you don't want to be at home, we will discuss arrangements for gaining entry to your home while you are away. Many clients prefer to give us a key, which is then given a code designation and secured when not in use. Others may wish to hide a key, in a safe place, for the cleaning team to use on a one-time basis.    

Do I provide cleaning supplies or equipment? 

 Every Hibiscus Sparkle Clean cleaning service team comes prepared with all the cleaning supplies necessary. However, because Hibiscus is flexible, if requested and provided, we are happy to clean with your preferred products. But, we do recommend you start using “go- green “product to save our health/planet.  

How do I pay for residential cleaning services?  

Payments are due the day of your scheduled cleaning service. Most customers find it convenient to simply leave a check in the home.  

How do I pay Hibiscus Sparkle Clean?  

We are really flexible about this issue, except that we ask that you please do. Most customers start out by leaving a check on the counter.  

Will Hibiscus Sparkle Clean do laundry for me?  

Yes, of course. We often do laundry in our clients’ homes during our regularly scheduled cleaning visit, however, please check our service agreement.